Frequently Asked Questions (FAQ)

1. What is Traelolo.com?

Traelolo.com is an online store offering Salvadoran products, helping Salvadorans abroad reconnect with their roots by purchasing traditional items from El Salvador.

2. What kind of products do you offer?

We offer a wide variety of Salvadoran products, including traditional foods and beverages, clothing and fashion, handicrafts, home décor, and more.

3. Do you offer international shipping?

Yes, we ship to the United States. Our goal is to ensure fast and secure deliveries so you receive your products in record time.

4. What payment methods do you accept?

We accept PayPal. For more details, please visit our payment methods section or contact us directly.

5. Do you offer wholesale prices?

Yes, we offer special rates for bulk purchases—perfect for businesses or wholesale buyers.

6. How can I contact customer service?

You can reach us by email at info@traelolo.com or call us at +1 (346) 558-4451.

7. What guarantees do you offer on your products?

We are committed to providing high-quality products with authentic Salvadoran origins. If you experience any issues with your order, please contact us at info@traelolo.com and we’ll help you resolve it.

8. How can I track my order?

Once your order is shipped, you will receive a tracking number to monitor your delivery status at any time.

9. Do you have a return and refund policy?

Yes, we have clear return and refund policies. Please refer to our Terms and Conditions section for more information.

10. How can I subscribe to your newsletter?

You can subscribe to our newsletter by entering your email in the designated section on our website. You'll receive news, offers, and updates straight to your inbox.